Frequently Asked Questions

Migrating to Chime V5

To migrate from Chime V4 to Chime V5, simply sign up for Chime V5. Our team will then set up your new, SaaS-based Chime V5 environment, with no modifications needed to your existing on-premise Chime V4 setup.
Yes. Chime for Teams (V4) will continue to operate unaffected, as they are entirely independent applications, with V4 being on-premise and V5 being a SaaS solution. Any data and services in Chime V4 will remain unaltered.
Chime V5 is enhanced with more advanced features compared to Chime for Teams (V4), including AI capabilities, customizable dashboards, customizable web client, customizable reporting, and customizable chat workflows. For a more comprehensive comparison of Chime V5 and Chime V4, please got to features comparison.

Chime V5 uses Azure AI for its AI features such as Agent Assist Tool and its self-service chat. At the moment, Chime V5 does not run its own model.