AI Chat Application Integrated with Ticketing Service
AI chat service with ticketing integration including Jira, SolarWinds, Service Now, ZOHO, Cherwell, Invgate, and Bossdesk.
Supported Features
| Supported Features | Jira | SolarWinds | Service Now | Cherwell | Invgate | Bossdesk |
|---|---|---|---|---|---|---|
| List out tickets to the end user during the chat session | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Filter and sort displayed end user tickets (Open and/or Resolved, Date Created/Updated) | ✔ | |||||
| Field display options (Description, Created Date, State) | ✔ | |||||
| View the details of any listed tickets | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Open ticket details in your web browser | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Update existing ticket description | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| End User can create new tickets | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Agents can see ticket details | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| End user can add attachments to tickets | ✔ | |||||
| Reports for ticketing (4 reports by default ) | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Ticketing Setup Information
Jira Integration
Cherwell Integration
Efficiently fetch and associate Cherwell incidents with chat sessions.
SolarWinds Integration
Seamless access and management of Solarwinds tickets in chat sessions.
Invgate Integration
Maximize support efficiency with Invgate's Integration Solutions.
Service Now Integration
Streamline support with ServiceNow Ticket Listing.