AI Chat Application Integrated with Ticketing Service

AI chat service with ticketing integration including our ticketing in ChimeV5, Jira, SolarWinds, Service Now, ZOHO, Cherwell, Invgate, and Bossdesk.

Supported Features

  
    

	
			Supported Features
            Instant
			Jira
			SolarWinds
            Service Now
			Cherwell
            Invgate
			Bossdesk
		

			List out tickets to the end user during the chat session
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			Filter and sort displayed end user tickets (Open and/or Resolved, Date Created/Updated) 
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			Field display options (Description, Created Date, State)
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			Agents can create tickets from the Agent Web Client
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			View the details of any listed tickets
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			Open ticket details in your web browser
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			Update existing ticket description
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			End User can create new tickets
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			Agents can see ticket details
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			End user can add attachments to tickets
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			Reports for ticketing (4 reports by default )
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Ticketing Setup Information

Jira Integration

Bring Jira closer to your team with real-time issue management without leaving the conversation

Cherwell Integration

Efficiently fetch and associate Cherwell incidents with chat sessions.

SolarWinds Integration

Seamless access and management of Solarwinds tickets in chat sessions.

Invgate Integration

Maximize support efficiency with Invgate's Integration Solutions.

Service Now Integration

Streamline support with ServiceNow Ticket Listing.

Bossdesk Integration

Simplify service operations by managing Bossdesk tickets directly within chat sessions

ChimeV5 Built-in Ticketing Integration

Our ticketing system makes it easy to create, assign, and track support requests in the same space you provide support. Managers can supervise follow-ups with full context, or add additional comments, while end users see updates when the happen, or when they come back in.
Learn more about our ticketing integration to see how teams close issues faster.