Enterprise Chat Services
Microsoft Teams - Web Chat - AI Enabled
Instant Technologies develops enterprise service desk applications for large corporate customers throughout the world. Our enterprise products enable organizations to meet regulatory requirements, provide live chat across organization or departments, improve customer service, and increase employee productivity.
Our AI chat services now include file import, FAQ management, and a full reporting dashboard. Our AI chat workflow can route to agents, display FAQs, or engage a Chat GPT conversational assistant using custom prompts.
What People Are Saying
“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly by engaging with chat, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes.”
— Global Pharmaceutical, Director of IT Support Services
“HRA is well-conceived and provides a complete and robust search tool but equally valuable for us is the ability to look at overall IM usage across the
practice.”
— Jason Ferenczy-Zumpano, Administrator for Cornerstone Medical Care
