Using ChatGPT and Teams for Internal Helpdesk and knowledge base
ChatGPT and Teams are the perfect tools for helpdesk solutions.
How it works:
1. The AI (powered by ChatGPT) analyzes your question
2. Searches your company's internal knowledge base
3. Provides a conversational response that summarizes the relevant article
4. Shows you the complete support documentation within Teams
Real example:
Ask: "How do I connect the HP PageWide printer?"
The ChatGPT-powered AI will:
- Give you a clear, conversational answer
- Reference the specific knowledge base article
- Display the full guide with images and step-by-step instructions
- Keep everything within your Teams window
View KB article within Teams